Morson are the UK's leading technical recruitment agency, with over 50 years' experience, a turnover of more than £850 million and offices across the world, we supply engineers and technical expertise to some of the world's biggest brands.
We are looking for a systems trainer and coach to join our information systems services team. We will be calling you product success partner as you will work with our recruitment colleagues to get more out of our systems and other products available to us.
The role is office based at our Headquarters in Trafford Park on a full-time permanent basis with some travel to our regional offices.
Key Purpose
To empower our recruitment colleagues by proving them with the knowledge and support to get as much as possible from our business tech stack. This will include training for new starters and engaging with existing staff to help them use the right tools for the challenges facing them in their job.
Are you passionate about training, development and coaching?
Do you like to help your colleagues succeed?
Do you have the skills to grow people and maintain relationships with employees to achieve sustainable skills and outcomes for their day-to-day role?
We are seeking an outgoing and passionate individual to join our information and systems team. As a product success partner you will work closely with our recruitment colleagues to help increase engagement, develop their systems capabilities and maximise their understanding of the technology available to them to improve levels of performance.
You will be required to provide coaching, facilitate workshops and deliver training to support the ongoing development of our recruitment colleagues and ensure that they understand the products available to them to carry out effective and efficient recruitment whilst providing an excellent customer experience.
You will bring creative thinking to alleviate challenges facing recruitment colleagues and work with them to show how to best engage our products’ functions to maximise opportunities and improve service delivery.
Responsibilities
Delivery of bi weekly systems introduction sessions for new starters.
Support business stakeholders with the roll out of new systems and procedures
Identify product, system and procedural knowledge gaps and take ownership of filling those to ensure that staff along with managers are up to speed.
Act as a liaison between business users and product owners/systems managers to provide feedback on how colleagues are using the products and where improvements could be made
Promote Morson Group’s tech products to colleagues through consultative online demonstrations and Q&As
Primary products to help create success
- Recruitment System, Talisman
- Templates
- Advert construction
- Searching
- Job Boards
- Job aggregator solutions
- Other tech solution available in the group, e.g. chatbots, online chat, text campaigns, email campaigns
- Marketing campaigns
- Website
Experience and Skills
You will ideally be degree level qualified and have experience of training & coaching and / or recruitment experience.
This is a widely varied and exciting role.
You therefore need to be willing to learn, hungry for knowledge and of an inquisitive nature. Training for you will be provided by your IS services colleagues and our supply partners, who's products we are wanting to utilise better.
This is all about getting the best for your colleagues so you need to love to solve problems, working with people and systems.
- Influencer
- People orientated
- Enthusiastic with a positive attitude
- Team player
- Strong communication & relationship building skills
- Interest in information systems
- Willingness to learn and adapt to a rapidly developing product mix
- Ability to manage own time & workload
- Consultative approach
Morson Talent is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK.
The Morson Group is committed to equal opportunities.
The Morson Group is signed up to the Jobcentre employment service's 'Disability Confident Scheme'. This means that any applicant considering themselves to have a disability and who meet the essential criteria for the job (see person specification) will be guaranteed an interview.
We are actively seeking to increase the diversity of our workforce to reflect the local community