Contracts Delivery Manager

Location England
Discipline: Morson Group, Morson Talent, Morson Training
Job type: Permanent
Salary: ££0 - 45k per year
Contact name: Rebecca Holland

Contact email:
Job ref: 259RHO
Published: 23 days ago

Contracts Delivery Manager

About Us
Ranking nationally as one of the Best Big Companies™ to work for, whilst being recognised for excelling in the area of Learning and Development, it has never been a better time to explore career opportunities at Morson Group.

With over 50 years of experience, and as a family-run business, our independence and depth of offer means that we think and operate differently giving you access to the right people at the right time we listen, understand and develop solutions for you. It’s our specialist expertise people come for and it’s the personal experience that they stay for.

About The Role

We have an exciting opportunity to join our Delivery Team, as a Contracts Delivery Manager at the Gresham Mill office in Salford. The purpose of the role is to oversee the day to day delivery of our core services to our clients. Acting as the first point if escalation for any delivery based concerns or challenges. Upholding the quality standard set by the quality lead and their team. To ensure the delivery of services by putting second tier suppliers in line with the services and associated KPIs. Drive excellence and innovation at every opportunity.

• Manage professional relationships with clients, suppliers and contractors, ensuring that service delivery is in line with both contractual obligations and company quality based values
• Monitor and report on service delivery, ensuring that all KPIs are met
• Manage budgets and ensure that all maintenance costs are within agreed limits
• Conduct regular audits of delivery to identify development needs and ensure that they are addressed in a timely manner.
• Manage a team of delivery staff and contractors, ensuring that they are trained and motivated to provide the best possible service.
• Liaise with other departments within the team to ensure that ongoing delivery, compliance and quality based activities are completed

Essential Skills:
• Proven experience as a Contract or Account Manager in national delivery contracts
• Highly motivated, customer focused and commercially astute.
• Passionate about quality of service at all costs and willing to challenge when the standard drops.
• Commercial awareness, the ability to ensure all services meet the budgeted values
• Excellent communication and interpersonal skills
• Strong leadership, analytical and problem-solving skills
• Degree or equivalent in commercial, business, education, service delivery related studies
• Experience of education, technical training, rail/Network Rail environment

Working at Morson:
Here at Morson, we are a family run company, and our values reflect that. Alongside working at one of the UK’s Best Big Companies to work for™, you will also receive:
• Annual Discretionary bonus
• 26 days holiday (plus bank holidays)
• Flexible, hybrid model working (Company policy of 2 days a week to WFH)
• A bespoke training, learning and development plan including opportunity to enrol in our tailored employee development programmes with our internal and external trainers
• A colleague health and well-being programme
• Access to meritocracy initiative schemes - Our next trip is either Mexico, Barbados, Cuba, or Dubai!
• Mental health support via free confidential advice and counselling services
• Access to free wellbeing apps
• Free parking
However you identify or whatever your previous field of employment, please apply if you see a position that interests or excites you. Come join us and help us build a global company where were all proud to belong. Confidence can sometimes hold us back from applying for a job, so please get in touch with us if you have any queries or would like to talk through the position.
If you are not yet ready to apply, but would like to find out more, please contact Rebecca from our internal Talent Team at
We look forward to reading your application!

Health and Wellbeing
Our health and wellbeing agenda is built into our DNA, we care for the mind, body and soul of our colleagues.
• 200 Health MOTs delivered across our Group
• 50 Mental Health First Aiders
• Most Innovative Benefit - MorFit
• Recruiter Investing in Talent awards
• 93 Managers have completed mental health in the workplace training
Ensuring broad acceptance of mental health and wellbeing is a Group-wide priority and we have weekly initiatives which care for the wellbeing of our colleagues, foster collaboration and make Morson a great place to work. These include:
• Virtual and studio fitness classes and yoga
• Financial wellbeing programmes
• Virtual after-school activities for children
• Mental health workshops

Terms and Conditions:
Come from any background, industry or sector, if you have the right attitude, some great experience and a desire to be part of our award-winning team, we’d love to hear from you.
Morson Talent is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex religious or similar philosophical belief political opinion race age sexual orientation or, whether they are married or are in a civil partnership or, whether they are disabled or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.